Refund policy
Refund & Return Policy
Last Updated: July 2026
At LegRelief, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be in its original condition
- Be free from excessive wear or damage
- Include all original accessories and packaging
- Be returned within 30 days of delivery
Returns that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Your full name
- The reason for your return
- Photos of the product (if applicable)
Our support team will provide you with the return instructions.
Please do not send products back without contacting us first.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos showing the issue, and we'll work quickly to provide a replacement or refund where appropriate.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be in processing or shipped and can no longer be cancelled.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of products that:
- Have been excessively used or damaged by the customer
- Are missing major components or accessories
- Show signs of misuse
- Are returned without prior authorization
Return Shipping
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the item is defective, damaged, or the wrong product was received, LegRelief will cover the cost of the return or provide an appropriate solution.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, feel free to contact us.
LegRelief
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)